Mediation is a dynamic, structured, interactive process where a neutral third party, the mediator, assists disputing parties in resolving conflict through the use of specialized communication and negotiation techniques. Mediation constitutes a non-legal, less formal than arbitration, interactive dispute resolution process. It focuses on the needs and interests of the parties and aims at finding the best solution without providing prescreptive advice. Parties are responsible for the process of finding a resolution of their dispute based on their mutual interests. No mediator will make a decision for them.

Statistics show that in more than 80% of business mediation cases parties manage to resolve their disputes themselves.

Mediation and arbitration might be considered complementary procedures. If parties cannot  obtain an agreement on settlement of their dispute by mediation, they can proceed to arbitration. Arbitration proceedings will result in an arbitral award, which is legally binding.

To ensure neutrality and impartiality the mediation procedure and arbitration proceedings are concluded under separate supervision.